Hi, I'm Scott.

I'm a Seattle-based product design manager just trying to learn something new everyday.

VIEW RESUME
Scott Christensen Profile Pic
Selected managerial work
FREELANCE
Detect 

Detect identifies & reduces suicide risk of hospital patients.
I was contracted to design it from the ground up.

VIEW PROTOTYPE
VIEW PROTOTYPE
View Final PrototypeView Final PrototypeView Final PrototypeView Final Prototype


Read Case Study

FEATURED PROJECT

PwC's DeNovo is a FinTech monitoring platform designed to help C-suite banking execs take action.

View Project
DESIGN MANAGEMENT
Egencia Training Series

After identifying team needs through surveys and interviews, I created Egencia's design workshop series amongst many other org design tests.

Available upon request
DESIGN MANAGEMENT
Product Illustration

During Egencia's rebranding, I directed illustration concept creation via workshops based on engagement KPI's.

Available upon request
DESIGN MANAGEMENT
Arranger Journey Map

Egencia's design research team was swamped. To help, I managed our team's guerilla research to identify key pain points in the customer journey.

Available upon request
JOINT PARTNERSHIP

PwC FinTech partnered with InvestCloud to deliver digital solutions to banks

View Project
FREELANCE WORK

Periodically, I work on side gigs to keep things fresh. Check 'em out.

View Projects
Selected IC work
FREELANCE
Detect 

Detect identifies & reduces suicide risk of hospital patients.
I was contracted to design it from the ground up.

VIEW PROTOTYPE
VIEW PROTOTYPE
View Final PrototypeView Final PrototypeView Final PrototypeView Final Prototype


Read Case Study

FEATURED PROJECT

PwC's DeNovo is a FinTech monitoring platform designed to help C-suite banking execs take action.

View Project
PRODUCT DESIGN STRATEGY
Egencia self-service

Owning design efforts to lower Egencia's call propensity KPI, I designed a new self-service experience featuring text & voice bots, that saved over $5 million in 2018.

Available upon request
PRODUCT DESIGN
Egencia Onboarding

B2B apps with captive users don't need onboarding, right? Wrong. Here's how I reshaped the Egencia user learning curve.

Available upon request
PRODUCT DESIGN
DeNovo Filtering

After launching DeNovo, we redesigned  filtering and saw an immediate lift in conversion.

VIEW CASE STUDY
PRODUCT DESIGN
Detect by Voi

Detect identifies & reduces suicide risk. I designed it from the ground up.

VIEW CASE STUDY
JOINT PARTNERSHIP

PwC FinTech partnered with InvestCloud to deliver digital solutions to banks

View Project
FREELANCE WORK

Periodically, I work on side gigs to keep things fresh. Check 'em out.

View Projects
About me
WHAT'S MY STORY?

Glad you've scrolled this far! Allow me tell you a little about myself.

First, you should know that I'm a hybrid -- I blur the line between product management and design. How so? Maybe it's because I'm fascinated with understanding the complete product picture? Or maybe it's because I'm ambidextrous? Not sure. Regardless, I can speak Bauhausian and ROI.

My duality became apparent after graduating with a business strategy degree and starting my career in management consulting. I quickly found myself attracted to the intersection of product strategy, research and design. I reoriented my career into product design, yet I find myself drawn to understand all aspects of product.

After learning design on-the-job at PwC's 'intraprenuership' tech lab and Analytics Apps teams, I worked for a few startups, including Voi, a mental healthcare company. Then, in early 2018, I left San Francisco for Seattle to join the design team at Egencia. While there, I led design efforts to reduce calls to customer service (including our self-serve bot experiences) and, in 2018, I began managing our North America design team.

WHAT'S MY PHILOSOPHY?

I'm a believer in RESEARCH and PROCESS.  To design the most optimal solution, I first seek to understand the problem. After forming a solid hypothesis, I rapidly iterate on solutions, trying my best to never lose sight of the goal to impact desired KPI's.

As a manager, I continuously encourage my team to:

  • Clarify both user and business goals  -- ask seemingly dumb questions
  • Validate ideas with users quickly -- test same day, if possible
  • Seek feedback early and often -- share at an uncomfortable stage
  • Drop biases -- we all have 'em, but be aware and actively combat them
  • Keep the end in sight -- don't be blinded by short-term KPI/metric success
HOW DO I SPEND MY FREE TIME?

I enjoy endurance sports, reading, cutting hair, volunteering in the community, and helping my lovely wife with her designer textile company, Klaede.

WANT TO CONNECT?
EMAIL ME
© Scott Christensen, 2019