Hi, I'm Scott.

WHAT'S MY STORY?

I started my career in management consulting at PwC, yet transitioned to UX by joining PwC's tech lab. While there, I designed a few internal apps and received valuable mentorship.

After my time in the lab, I helped design DeNovo, a product built by PwC's FinTech group, and later joined PwC's Analytics Apps team. While there, I designed data-heavy dashboards and PwC's design system language, used by PwC product teams worldwide. Additionally, I began moonlighting for a few startups on the side.

In 2018, I joined the design team at Egencia (subsidiary of Expedia) as a senior product designer. While at Egencia, I led x-functional design efforts for customer and call agent experiences, including the voice UX for our chatbot.

WHAT'S MY PHILOSOPHY?

It all starts with RESEARCH. Quantitative tells what has happened, and qualitative tells why. I believe that to design the most optimal solution, first seek to understand the problem, then rapidly iterate on solutions.

When designing, I always...

• Clarify the goals of business stakeholders AND the users -- clarify the obvious questions
• Validate designs with users as quickly as possible -- same day if possible
• Seek feedback early and often -- let the stakeholders weigh-in early
• Drop biases -- we all got 'em, but be aware and actively combat them

WHAT DO I OUTSIDE OF WORK?

I enjoy endurance sports, reading, cutting hair, and helping my wife launch her company, Klaede

WANT TO CONNECT?